Product
AI answeringLaw firm phone systemAnswering service
Integrations
SmokeballClioSharePointAll integrations
Guides
User guideThe three call modes
Pricing

Phone and answering service for Australian law firms

The lawyer’s phone system: it answers when you can’t, and files every call to the matter.

  • Backup AI answering service
  • Every call filed to the matter
  • On the mobile you already carry
  • A$79.99 a month per lawyer
Watch the demo See pricing
After hours at Whitfield Law, a demo firm: the office is closed and the sign on the door says it reopens at 8:30 AM. A call to the firm’s number is answered by LEX Phone as Whitfield Law’s intelligent phone service, and at 9:47 PM the caller, Priya Sharma, is filed to Smokeball as a new lead, booked in for 2 PM tomorrow.
Listed on the Smokeball marketplace
ALTA memberMember of the Australasian Legal Technology Alliance
Every call answered in under three seconds, at any hour
Stored in Australian data centres under the Privacy Act

What it files in Smokeball and Clio

  • Every call, filed to the matter

    LEX Phone matches the caller to their matter and files a file note with the full transcript, in Smokeball or Clio.

    File noteSharma, Priya · Family lawFiled

  • New enquiries, filed as leads

    A new caller becomes a lead in Smokeball, or a contact with an open New enquiry task in Clio, with what they need already noted.

    Tom ReillyNew enquiry · ConveyancingNew

  • Callbacks, set as tasks

    When a caller needs you back, LEX Phone sets a call-back task on the matter for the right lawyer, with the reason.

    Call back Priya SharmaToday, 3:00 PM · James WhitfieldTask

  • Bookings, straight into your calendar

    LEX Phone books a first consultation in the Smokeball or Clio calendar, so the caller hangs up with a time.

    First consultationThu 24 Sep · 10:00 AM · 30 minBooked

Smokeball is live. Clio is in pilot. See the integrations

LEX Phone tells every caller the call is transcribed, says it is automated if asked, and never gives legal advice. Hear it on our demo firm’s line.

Call the demo firm+61 485 047 813

More on answering: law firm answering service · virtual receptionist for law firms · AI receptionist for law firms · after hours answering

And files every call to the matter

Where does every call end up?

On the matter, as a finished file note, whoever answered: the calls LEX Phone takes and the calls you take yourself. Connect your system once, for the whole firm.

One call, from ring to file note

  1. Priya Sharma rings James Whitfield

    An existing client, asking about her affidavit. James is in court, on Screen.

  2. LEX Phone answers in Whitfield Law’s name

    It greets Priya by name and tells her the call is transcribed.

  3. It tries James, with a one-line summary

    “Priya Sharma: affidavit, before the hearing.” James can’t step out.

  4. It takes the message, and gives no advice

    It notes her question and asks James to call her back this afternoon.

  5. It files the call to the Sharma matter

    File note and transcript, on the matter in Smokeball.

A call LEX Phone answered

File note – Sharma, family law

Tuesday 22 September 2026, 12:41 PM · LEX Phone, while James was in court

Priya Sharma asked whether the affidavit must be filed before the hearing. Message taken, call-back requested this afternoon. No advice given.

Filed · Smokeball · 22 Sep 2026Transcript attached

  • Smokeball

    Live

    A file note on the matter, plus call-back tasks, bookings and new leads.

  • SharePoint

    Live

    Summary and transcript as a document in your library, under the contact.

  • Clio

    In development

    The same file note on the Clio matter, once it launches.

LEAP and Actionstep are not integrated. Every summary also stays in the app, searchable with your texts.

More on filing: law firm phone system · all integrations · file notes for phone calls

What would an answering service really cost?

More than the fee: they charge per call, file nothing, and each lawyer still needs a business mobile.

Answering service, message taking1
  • Yes: Answers the call
  • No: Puts the call through to you
  • No: Files to the matter
  • No: Business number on your own phone
Answering service, receptionist plan1
  • Yes: Answers the call
  • Yes: Puts the call through to you
  • No: Files to the matter
  • No: Business number on your own phone
LEX Phone
  • Yes: Answers the call
  • Yes: Puts the call through to you
  • Yes: Files to the matter
  • Yes: Business number on your own phone
  1. Monthly, including GST. Rates published by Virtual Headquarters and OfficeHQ compiled in AiDial’s 2026 comparison, before transfer, SMS and after-hours charges.
  2. A$74 a month per lawyer: Telstra’s 50GB postpaid plan from May 2026. LEX Phone uses the phone the lawyer already has.
  3. An estimate, not a published rate: one new matter per lawyer lost to a taken message each quarter, at the value you set. None are counted for LEX Phone, which answers and files every call.

What do I pay?

A$79.99 a month per lawyer, GST included

  • A business number for each lawyer, or port yours at no charge
  • Every call and text written up and filed to the matter
  • No setup fee, no per-call or per-minute charge, no contract

The price is going up on 1 February 2027.

Download on the App Store Get it on Google Play

Billed through the App Store or Google Play. Cancel any time.

Questions lawyers ask first

Still unsure? Ask a person in Australia on +61 468 166 877 or hello@avocadodigital.com.au.

Yes, and it never pretends otherwise: LEX Phone introduces itself as your firm's customer service system, never claims to be a person, and says it is automated if asked. It works from your services, hours and rules, and anyone who needs you is put through or booked in. It replaces your voicemail, not you.

There isn't one: calls are transcribed, not kept as audio. Summaries and messages are stored in Australian data centres under the Privacy Act and the APPs. The transcript is filed to Smokeball or SharePoint (Clio once it launches), then deleted from our storage, or after three months if there is nowhere to file it. Callers are told at the start and can ask for transcription to be turned off.

On calls you answer, Deepgram transcribes with model improvement switched off for our account, and OpenAI writes the summary under API terms that do not allow training on what we send. The answering service's voice provider deletes its copy within a day. We improve the service from aggregated, de-identified figures only.

Only named people, behind multi-factor authentication, and their access is logged. Your SharePoint, Smokeball or Clio tokens are stored encrypted and readable only by our server-side functions.

You own your calls, messages and records, and anything filed to SharePoint, Smokeball or Clio stays in your system. Ask for an export any time; account data is deleted within 30 days of deleting your account.

No. Port your number at no charge, or take a new Australian number in the app.

Never. It takes the caller's details and what they need, files them, and you decide what happens next. It notes the other party's name so the firm can check conflicts.

It doesn't file into LEAP, but every summary stays in the app, searchable with your texts, and you get a notification after each call.

A business phone and AI answering service for Australian law firms: each lawyer gets a number, LEX Phone answers as the firm's intelligent phone service when they cannot, and every call and text is written up and filed to the matter in Smokeball or SharePoint, with Clio in development. The longer answer covers what it does and does not do.

Each call becomes a completed task on the matter, with the file note and a memo or Word document. Call-backs and bookings land in tasks and the calendar, new enquiries can open as leads, and optional time capture covers only calls a lawyer took. It is live and listed on the Smokeball marketplace.

Sunil Chand, founder of LEX Phone

Talk it through with the founder

Thirty minutes with Sunil Chand, who looks at how your calls are handled now and tells you straight whether LEX Phone fits. Or watch the four-minute demo first.

Book a call with SunilWatch the demo